Terms & Conditions

About One Stop Chilli Shop

One Stop Chilli Shop is the retail trading arm of Chilli Mash Company Ltd

One Stop Chilli Shop Information

Company Registered Office Address:

Chilli Mash Company Ltd
Unit 4 Hilsea Industrial Estate
Limberline Road
Portsmouth
Po3 5jw

Company Registration Number: 10003202

Registered in: UK

VAT Number: 243941601 

Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your and accepted your order, and that a contract had been made between us.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will not dispatch the goods, we will refund any payment made, and there will be no contract between us.

If the goods are not available, we may offer to supply you with substitute goods. If you decide not to accept the substitute goods, we will not dispatch the goods, we will refund any payment made, and there will be no contract between us.

How to place an order

1. Select the items you require from our website by clicking the item(s) you require from our website by clicking the ‘Add to Cart’ link shown for the item.

2. Items that you have selected can be reviewed at any time via the ‘View Cart’ link.

3. When you have completed the selections click on the ‘Checkout’ link to complete your order. You will be asked to provide delivery and payment information via secure web pages. Please review your order carefully before submission to avoid problems.

4. If you make a mistake during ordering please contact us as soon as possible.

If you need to amend your order prior to placing it you may do show on the cart page. Remove items or amend quantities using the controls provided. You may need to refresh the contents of your basket for changes to take effect. If you get really stuck please call or email us.

Delivery

All goods under £30 value (with destinations in the UK) are subject to a delivery charge. All goods of a value of £30 or over will be shipped for free UK wide only.

We offer international shipping options to all countries in the world – usually delivered in a maximum of 2-3 days after dispatch via DHL Express. There is a charge for all international deliveries irregardless of value or weight. In Europe this rate is capped at £25 maximum. All other destinations are capped at £36.99 maximum.

While we endeavour to send goods as promptly as possible, please be aware that due to the capacity of our operations, it may take 2-3 days for dispatch. In the UK, please allow one week from time of ordering for goods to be received.

If you require your goods urgently, please choose our DPD Next Day service or email shop@onestopchillishop.co.uk

If the goods are lost or damaged in transit, please inform us promptly.

Cancellation & Returns

You can cancel your contract at any time up to 7 working days after the date of delivery. To do this, please email or write to us. You do not have to give any reason for the cancellation. However, a brief explanation may help us to improve the service that we offer to customers in the future. You will not be able to return or cancel items which have been opened.

Fresh orders may only be cancelled before dispatch. If you have ordered fresh items and wish to cancel, please contact us immediately.

If you cancel, you must return the goods to us at your own expense. Please ensure that the goods are packaged adequately to protect against damage.

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

Faulty Goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

Changes to these terms

Our terms & conditions were brought into effect on 1st September 2017 and were last updated on 17 September 2020.

These terms apply to your order. We may change our terms & conditions at any time, so please do not assume that the same terms will apply to future orders.